Medical Technology  Company Carries  Out 90% of Technical  Printing with Bovie

The Problem

Baker management found themselves running into lead time issues for a variety of highly technical printed parts. As a manufacturer of biological safety cabinets built for maintaining maximum containment, Baker needed a printing company that matched their level of expertise. They had worked with several label manufacturers since their foundation in 1951, but had failed to find a satisfactory long-term partner. They required a company that could understand their procurement model and demonstrate the ability to supply the right parts at the right time.

Ready to seek out a new supplier, Baker was determined to find a company that could not only satisfy multiple label requirements but could also provide them with the knowledge and experience they needed to find creative solutions.

The Solution

In 1966, Baker found Bovie, forming a partnership that has endured until the present day. Baker quickly realized that Bovie was able to deliver services that other companies were not offering at the time. Working together, the two companies modified past procurement procedures to include annual blanket orders, reducing lead times and saving valuable space on Baker shelves. Unlike other contending printers, Bovie could also provide sales and engineering support for new project developments. Initially Bovie printed labels for Bakers parts, but the partnership soon evolved as Baker discovered Bovies breadth of convenient services. Before long, Baker concentrated their technical printing with Bovie, using the company for overlays, membrane switches, roll labels, and much more.

Insights Supported By Action

Bovie experienced team of materials specialists and production managers became an extension of Bakers staff. When Baker needed new parts or revisions to existing parts, they worked closely with Bovies experts to review the new parts and ensure there was no performance loss. Bovies customer service team maintained an inventory of Bakers parts, tracking all ongoing orders and alerting the engineering team when the on-hand quantity of any part fell below a co-determined minimum level. Seeking to achieve lower total cost of acquisition for all its printed parts, Baker expanded their partnership with Bovie beyond labels, eventually shifting approximately 90% of its technical printing over to Bovie. This move enabled Baker to become one of Bovies top 10 customers. Today Bovie produces over 300 unique parts, 200 of which may be stocked at any time and ready for 24 to 48 hour delivery. Bovie continues to provide Baker with the right parts when needed, offers support throughout project development, and virtually eliminates any production delays.

Right Fit Partnership

After working closely with Bovie for many years, Baker became a Right Fit partner. As a Right Fit partner, Baker gained access to customized inventory and financial options, technical and engineering support, and more. Within the bounds of Right Fit projects, Bovie welcomes the challenge of printing on customer supplied parts and materials that lie outside the printing norms.

The Results

Seeking to achieve lower total cost of acquisition for all its printed parts, Baker expanded their partnership with Bovie beyond labels, eventually shifting approximately 90% of its technical printing over to Bovie. This move enabled Baker to become one of Bovie’s top 10 customers. Today Bovie produces over 300 unique parts, 200 of which may be stocked at any time and ready for 24 to 48 hour delivery. Bovie continues to provide Baker with the right parts when needed, offers support throughout project development, and virtually eliminates any production delays.

Overview

Company: The Baker Company

Location: Sanford, Maine

Current Size: 148 employees

Printed Samples